Proven leader in delivering cloud customer success with customer services and support that dramatically improve customer journey across pre-sales, on-boarding, implementation, adoption, engagement, loyalty and growth. Passionate for creating superior customer experience, actionable customer insight, designing innovative customer programs, leading and transforming services and support organizations and operations for exceptional results, in both early-stage and global enterprises. Expansive experience and expertise in - Customer acquisition, big data analytics, insight, advocacy, up-sell, renewal and growth - Application and technology sales, marketing, productivity and enablement - Enterprise-class cloud applications, platform (SaaS, PaaS) and mobile technologiesread more ...read less ...
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