General knowledge in Service Automation, Business Architecture, Project Management (PMI Methodology), Business Analysis, Systems Analysis, Software Development Life Cycle Models (Waterfall, Hybrid Agile Methodology and Prototyping), Service Catalog (ITIL), IT Disaster Recovery and Business Continuity, Data Center Operations, IT Risk Management, Telecommunications Technology (Voice and Data), Network Operating Systems (Windows NT, 2000 and 2003, UNIX, and Linux), Local and Wide Area Networks, and Databases (SQL and Oracle). read more ...
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