20 years of experience in the Security and Law Enforcement field, in capacities of uniformed Peace Officer, undercover assignments which included internal & external investigative work in Criminal, Civil, Traffic, Medical, & Fraud areas, and most recently as a Sales Engineering Manager for a leading company in the Digital Video Surveillance marketplace with roles and responsibilities including; site surveys, system designs, requests for proposals/information (RFP/RFI), creating scopes of work (SOW), crafting service level agreements (SLA), installation and service & support. Strong background in Sales and Field Engineering, Customer Service, and 3rd Party Field Support management with an emphasis in strategic partnership building with Integrators, Manufacturer’s Representatives (MR) and Value Added Re-Sellers (VAR). Successful Business and Channel development of Government, Retail, Gaming, Transportation, Campus and Banking vertical markets. Retired from the U.S. Army having served as an Air Assault Infantry Squad Leader, Personnel Administrator, Nurse and Medic. Honorably served in two major conflicts, cross trained with multiple foreign armed services, and travelled worldwide. Received numerous achievement awards and commendations. Motivated, personable business professional with varied career backgrounds and a successful record of profitable small business ownership. Talent for quickly mastering technology. Diplomatic and tactful with professionals at all levels. Accustomed to working under pressure to meet deadlines with the demonstrated history of producing well above average results. Flexible and versatile. Poised and competent with an ability to easily transcend cultural differences, knowledge and experiences. Thrive in high pressure, deadline-driven environments. Excellent team-building and department developmental skills. Specialties * System Design & Installs * Site Surveys – Wired & Wireless * Scope of Work Creation * Service Level Agreement Compliance * Project Management * Customer Service & Support Specialist * Product Demo Support * Tradeshow Coordinator * Business & Channel Development * Contract Negotiations * Marketing & Sales * Professional Presentations * Multiple Computer Certifications * 3rd Party Field Support Management * Department & Team Building * Detailed Auditor * Report Preparationread more ...read less ...
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