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I worked in the lumber and construction industry for over 10 years in various areas and levels of responsibility, but had always been interested in computers, and the IT field. Since I was working in construction at the time I initially had thought of getting my degree in CAD, but after speaking with someone at the school and learning of the other programs I decided to go into Networking, and in 2002 I started classes at ITT Technical Instutute, and made a career transition over the next year to the IT field. I am an experienced IT professional successful at recognizing IT problems, prioritizing issues, and developing solutions that improved the efficiency of IT operations. Proven record of success reducing downtime, improving security, saving costs, and improving customer satisfaction. Background includes business-to-business, and business-to-consumer Specialties Worked in various roles, including help desk, customer service, and network operations support, including 3 years of experience in the financial services industry working with fraud and risk management products and services. Providing technical support and troubleshooting for data transmissions, network segments, mainframe and AS/400 monitoring, and client support.