Business Operations Manager with experience in telecommunications technical support, customer service, daily operations and Lean Six Sigma methodology. Managed cost recovery, knowledge management, quality control and process improvement. A highly skilled facilitator and team player in problem solving, root cause analysis, design and implementation of process. Excellent technical and analytical skills, organized with strong attention to detail and deadlines. Demonstrated ability collaborating with all levels, effectively interact with executive management.read more ...read less ...
Fairleigh Dickinson University
State University Of New York At Stony Brook
Technical Support Lead
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Lss Greenbelt At Avaya Formally Nortel Networks
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