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Bio

Certified Six Sigma Black Belt having years months experience comprising Six Sigma, Quality Assurance Control, Business Process Re-engineering, Strategy, Change Management, Project Management, Business Improvement Development and Organization Restructuring for Telecom Business Process Outsourcing (BPO) and Public Sector (e-Governance) verticals with multi-million annualized gainssavings delivered by process improvement, cost reduction commercial finalizationrevisions for projects in India and also by cracking business opportunities in Africa South East Asia. Experience Snapshot Led mentored Six Sigma DMAIC Initiatives and extensively used tools from relevant methodologies viz. Lean, Kaizen, Quality Assurance Quality Control with process, people technology (PPT) change continuous improvement perspective Successfully accomplished Six Sigma Black Belt Projects and Mentored Six Sigma Green Belt Projects by using DMAIC methodology Successfully Led cross-functional project teams comprising resources from various departments and mentoredtrained project teams on Six Sigma tools and techniques Worked as a Change Agent to ensure success of projects and focused on the people side of change by using ADKAR methodology to minimize employee resistance and maximize employee engagement Worked for with various departments i.e. Process Improvement, QualityService Excellence, Business DevelopmentPre-Sales, Operations, HR, Training, Transitions, Technology MIS Possesses expertise in relevant domains viz. Six Sigma, Project Management, eGovernance, Customer Service Management Delight, Performance Monitoring Management, Best Practices, Key Performance Indicators (KPIs), NVA Cost Reduction, Stakeholder Management, Due Diligence, Benchmarking, SOPs, CM, Servant Leadership, Balanced Scorecards, Time Motion Studies, RFPRFQRFISOW, SWOTPESTLE, FMEA, Root Cause Analysis (RCA), QC Tools, Due Diligence, Commercials Negotiations Specialties Motorola Certified Six Sigma Black Belt Quality Assurance Control Lean Kaizen Strategy Change Management Service Excellence Project Management Best Practices Balanced Scorecards Business Process Re-Engg(BPR) eGovernance SOPs KPIs Benchmarking CM Analytics SWOT PESTLE Cost Reduction Ops Mgmt Time Motion Studies RFPRFQRFISOW Due Diligence Fraud Risk Mgmt People Mgmt Stakeholder Mgmt Negotiations

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