kevin currie
Smith Micro- Software Trainer- Applied training to Apple employees and customers, using a live demos, and generating stores reports, including impressions of the training, amount of product available, and location on shelf, scheduled follow up training for future releases. Apple Inc- Mac Genius -Provide face-to-face extensive trouble shooting on all Apple computers, Apple based software, and other Apple products Made repairs on Apple computers. -Provided detail communications protocols ensuring the status of every repair is known to the Mac Genius team. First Multiple Listing Service-Liaison Representative -Applied liaison skills to communicate updates, solve critical situations, using our database tracking service, Heat. -Written training modules for external clients, on troubleshooting their computers. Agilent Technologies: A Division Of Hewlett Packard: Lead Analysis and Liaison Representative -Created high quality training materials for classroom use, which would include up to sixty users. Designed training material in powerpoint. -Providing high level analysis of sensitive data and reporting Compile, gather, sort and build user-friendly reports of highly sensitive data to upper management. -Applying liaison skills to communicate new updates, solving critical situations, planning and deploying new processes and procedures. Authored user-friendly training manuals and classes. U.S Communications Inc.- Director of Internal Communications -Wrote and presented internal training for customer service agents to better serve our customer base. -Provided liaison and analysis of data between the programming department and management. -Provided my voiceover talent to the company’s eight hundred number information service. Administered, maintaining upgrading the company’s Microsoft Exchange Server 4.0 to 5.5 Specialties Homeland Security Emergency Management Analysis reporting Supervisory Trainer in software and hardware. Voice talent . Policy Analysis Policy Development read more ...
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  • Ashford University
  • Walden University
  • Tiffin University

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