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A personable and skilled professional with over a decade of experience in providing innovative solutions to information technology issues. Able to adapt quickly to new situations and think outside the box to solve problems. Specialties Expert at repairing computer hardware and software problems. Extensive experience in network administration, security administration, system administration, and troubleshooting information technology issues,. Highly skilled with Microsoft Office (Word, Excel, Outlook, Access, Publisher), Intuit QuickBooks, Crystal Reports, Lotus Notes, Windows 95/98/ME, Windows NT/2000/XP, Vista, Mac OS X, and MS-DOS. Familiar with ASP scripting, shell scripting, and web development/design work.