Strategic operational leader and change agent with proven capability to • Develop practical solutions to business process performance problems. • Methodically guide multidisciplinary teams to improve customer service using fact-based solutions. • Realize sustainable improvements benefiting customers, business results, and employees. • Advance customer service quality. • Trim strategic or operational business processes to improve speed or reduce costs. • Add Value: Bottom line impact $1,980,000 during 2007-2009 gained by applying the Lean Six Sigma methodology Specialties Business runs on Plans, Processes, and People. I am fully capable of improving the effectiveness of business processes by working with the people that run them for your customers. Specialties: Cross functional team facilitation, process problem resolution, practical & sustainable solutions with proper control plans. If its broken, I can fix it! read more ...
  • sailing
  • teaching
  • flyfishing
  • writing
  • motocross
  • University Of Houston
  • Chairman
  • Operational Excellence At Cardinal Health

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