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Joan Schramm works with busy professionals to help them create the career and life they deserve. As a professional Coach and owner of Momentum Coaching, Joan draws upon extensive and varied business and management experience to help her clients get real, get smart, and get going. Joan holds an M.S. degree in Human Resource Management and Development and has developed and taught classes on Customer Service, Dealing with Difficult Employees, Sexual Harassment, Stress Management and Diversity. Joan is the author of an e-book, "Loving Your Job, Living Your Life", as well as an ecourse, "Should I Stay or Should I Go? A guide to knowing when to leave your job." She is also a highly regarded expert contributor to AllExperts.com and has published articles on various websites. Joan lives in beautiful Annapolis, MD with her husband, Michael, two rescued Great Danes and three rescued cats. In addition to her volunteer work with the Mid-Atlantic Great Dane Rescue (www.magdrl.org), Joan is an avid reader and fishing enthusiast. Specialties Career management, conflict resolutions, management skills, communication, team building, customer service, dealing with difficult people, work/life balance