Managing Partner of Cgroup, a consulting services and training company founded in . We help organizations better engage, communicate and collaborate with customers and employees. Cgroup gives our clients the tools and practices required to mitigate risk associated with employee use of social media. We leverages best in class software technology including community platforms, social intelligence solutions and other web and mobile technologies. Specialties Strategic planning, Social business, Social technology, Social Customer Relationship Management (SCRM), Social Media Governance and Risk Management, Technology tool selection, Improving communication and collaboration, Contact center, sales, marketing, customer service. Social business speaking, social media training.read more ...read less ...
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