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Director/Manager of Quality Assurance with a proven track record of successful global quality assurance & customer support management for small, medium & large companies, with a passion for delivering high customer satisfaction and delivering high quality successful products on time and within budget. I have successfully managed geographically dispersed employees in the US & overseas and lead deployment to success. Key strengths include: • Process, Quality & Customer satisfaction focuses • Successfully delivery of engineering applications using agile/scrum and/or waterfall methodology • Influential communicator across all levels of organizations • Project & Program management driver to ensure on-time delivery • Experience building, training and retaining a sizeable quality organization • Expert at SQA methodologies, tools and approaches • Successfully led offshore teams • Strong technical skills with the ability to manage automation testing efforts • Great knowledge in Mobile/Messaging servers/Networking /Computers/Storage/VT technologies/Website testing Specialties Director of Quality Senior Quality Assurance Manager Quality Manager Quality Software Architect Wireless/Telecommunications expert