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Overview Determined to inspire engagement with employees and customers to deliver successful outcomes. Since the age of I have been demonstrating my entrepreneurial skills and building a career that combines education, professional experiences and passion to transform businesses delivering improved operations, higher profits, engaged employees and excellence in customer experience. Recent Career Achievements Lead Transformational Change in a highly change fatigued organisation, revitalising employee and customer focus while driving major process reform programs. Exceeded revenue targets by and delivered green field ICT project providing sector wide savings and unprecedented levels of NSW Government Agency buy-in. Increased contract utilisation by .million within first weeks as Senior Vendor Manager. Improved customer experience by and staff engagement by while establishing the national technical operations team for Optus Business with staff across states. Delivered above revenue targets and improved customer experience by while leading a group of senior managers and technical staff at Optus Business. Highly Sought After Event Speaker at major conferences and industry speaking primarily on employeecustomer experience and leveraging technology in business. Specialties Professional Skills Highlights Leadership Process Capability Management Change Management Operations Management Service Differentiation Engagement Management