A dynamic IT leader with advanced technical knowledge and business experience with the right balance of initiative, tenacity and tact to get the job done. An advocate of IT Operational Excellence committed to delivering quality IT Services that add measurable value to the business and customers. Seeking to leverage these strengths in a mid to senior-level enterprise IT position from strategy to execution and continual improvement. SUMMARY OF QUALIFICATIONS * Enjoy working as a team and have the ability to influence others to gain motivation and cooperation with sensitivity. * Recognized as an achievement oriented individual who works well under pressure and is motivated by a challenge. * Demonstrate excellent communication skills, and have developed positive rapport with coworkers, supervisors and subordinates. Acknowledged for a high level of integrity that is characterized by a trustable image. * Strengths are in process improvement and being able to analyze, develop and improve systems and increase efficiency. * Driven by quality and performance based metrics as an instrument to guide and direct actions towards desired results. * Strong technical skills with excellent analytical and problem solving capabilities. * Have excellent project management abilities to complete complex projects timely from beginning to end. * Possess a natural discernment ability that facilitates good decisions and actions for all sides of complex issues. * Dedicated advocate of IT Service Management and continuously look for opportunities to incrementally improve areas that need process discipline and control. An active member of itSMF USA and PNW Local Interest Group. * Proven leader of highly visible initiatives across multiple domains and disciplines. * Effective at developing and promoting a unified vision and executing incremental steps to achieve desired results, from the strategy of the boardroom to the tactical execution and the operational trenches. Specialties • IPSR - ITIL Support & Restore Practitioner certification • ITILF - ITIL Foundation Certificate in IT Service Management • ITIL - Planning to implement Service Management • MCSE - Microsoft Certified Systems Engineer • Consulting Skills for the IT Professional certification • TQM - Total Quality Management • ISO 9001 Experience • SPC - Statistical Process Controls • LDP - Leadership Development Program • LEAN - Both in manufacturing and business processes
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Gerard Maxwell Bates is an Australian environmental lawyer and academic, and former politician.. You can find more here.
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