httpevanshumeyko.com I help brands sound and act human by mapping customer journeys to understand how the gap between strategy and execution impacts customer experience. Ive developed a unique perspective from both the agency and client-side. I started my career in the wireless industry where I ultimately led an executive servicing team. From there, it was onto a Silicon Alley startup that actually thrived post-bubble. I designed and led a global support organization for the Associated Press and then as a management consultant for JP Morgan and Novo Nordisk. At Ogilvy, I have evolved a tactical marketing services team into a strategic consultancy that uses data to construct personalized treatments across all touchpoints. We develop business strategie supported by change management to drive customer engagement. I also head up Social@Ogilvys Social Customer Care practice and frequently moderate industry panels, blog on the Ogilvy network and channel the voice of a distinguished English gentleman as @OgilvyDigital on Twitter. Born and raised in the New York City area, I attended Emory University and Georgia State. I am especially proud to provide amateur help desk services to fashion designer Behnaz Sarafpour, to whom I was married in . Specialties - Engagement Strategy - Customer Experience - Social Customer Careread more ...read less ...
start-ups
social media
customer service
marketing communications
Georgia State University
Emory University
A Href Eduemory-university-18152 Emory Universitya
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