evan shumeyko
httpevanshumeyko.com I help brands sound and act human by mapping customer journeys to understand how the gap between strategy and execution impacts customer experience. Ive developed a unique perspective from both the agency and client-side. I started my career in the wireless industry where I ultimately led an executive servicing team. From there, it was onto a Silicon Alley startup that actually thrived post-bubble. I designed and led a global support organization for the Associated Press and then as a management consultant for JP Morgan and Novo Nordisk. At Ogilvy, I have evolved a tactical marketing services team into a strategic consultancy that uses data to construct personalized treatments across all touchpoints. We develop business strategie supported by change management to drive customer engagement. I also head up Social@Ogilvys Social Customer Care practice and frequently moderate industry panels, blog on the Ogilvy network and channel the voice of a distinguished English gentleman as @OgilvyDigital on Twitter. Born and raised in the New York City area, I attended Emory University and Georgia State. I am especially proud to provide amateur help desk services to fashion designer Behnaz Sarafpour, to whom I was married in . Specialties - Engagement Strategy - Customer Experience - Social Customer Care read more ...
  • start-ups
  • social media
  • customer service
  • marketing communications
  • Georgia State University
  • Emory University
  • Chairman
  • Ogilvy Consulting At Ogilvy & Mather
  • Senior Consultant At Leveraged Technology

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