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Bio

Implementing BMC Remedy ITSM solutions, turning around projects that are off track, and performance improvement coaching are my passions. I am interested in contacting opportunities to help organizations make changes from implementing enterprise systems to improving the performance of a team. For years I have been consulting in Remedy and have been working IT for years. Implementing Remedy projects on schedule is achieved through a combination of priority management, aligned implementation teams, efficient coding, and honest communication. I thrive in pressure filled, priority shifting, and deadline driven engagements where results matter. I am an experienced ITSM architect, solution designer, Remedy developer, ITIL process consultant, software project manager, and trainer. My proven track record of developing complex solutions from scratch include designed and coded from scratch a data driven service level management module with uplifts in service for VIPs created from scratch a Remedy to human resource life cycle system integration to automatically create change requests with sequence dependent tasks for human resource management and provisioning, from new hires through to terminations shopping cart integration with purchase requisitions in ITSM Asset Management and Service Request Management using web services integrations with LDAP, PeopleSoft, and Active Directory for people profile, approver, and cost center data Finding the right mix of processes, technology, and tools is a challenge for enterprise implementations. Getting the team to pull in the same direction, at the right time, makes all the difference and I can help make it happen. Leading development teams, mentoring staff, and performing an effective knowledge transfer, including creating meaningful documentation, are all important. I build relationships by addressing the priorities of my clients, respectfully telling them the truth, keeping my promises, and working hard. Specialties BMC Remedy ITSM implementation, customization and consulting Change Management, Incident Management, Problem Management, and Asset Management BMC Remedy project turnarounds PRINCE Practitioner ITIL V IPSR and IPRC Practitioner Management consultant skilled at implementing ITIL-based processes with individuals of varying levels of sophistication and seniority ARS .x-., ITSM .x-., SRM .-., CMDB .-. Working with individuals and teams to improve performance

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