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I have been employed with two companies that have provided me with technical, decision-making, communication, and organizational skills needed to be successful in the Technology Industry. To help manage different business units, I have created different reporting tools that have helped these business units manage their business effectively. A brief summary of reporting tools I created are below: • Developed IT, operational, and sales metrics to manage projects for internal and external customers. • Developed sales, operational, and financial reports using SQL Query Analyzer, Excel, and Crystal Reports 2008 to manage revenue, operating costs, project status, and turn around times. • Data mining, process analysis, and documentation for internal web site development. • Assembled and compiled data using different applications and CRM systems. • Created training manuals and interactive modules using MS Word & Macromedia Flash. • Created process flows, flow-charts, and operational documentation. • Conducted deep dives to analyze efficiencies within business units. Specialties * Business Objects - Crystal Reports 2008 and XI * SalesForce.com Certified Administrator * SQL Server Management Studio 2000 and 2005 * 2003 and 2007 Microsoft Access, Excel, Word. * Windows 2000, XP, and 7 Support.