Dean H. Lagrow in Milwaukee, WI | University Of Wisconsin - Milwaukee

Dean H. Lagrow

Male

Dean LaGrow currently a principal of the Phlange Consulting group is a leader that can assist any organization take it to the next level.We can make it happen just be ready for change. Previously Dean was National Operations Manager with Ways to Work helping Loan Counselors of Agencies take their local programs to the next level. Prior to his role he was, AVP Director of Client Services for a division of Fiserv, an account processing provider to Financial Institutions. Deans passion for customer service was displayed through programs he developed to level set and enhances the client experience. He consulted regularly with executives from the client base to help create synergistic solutions to improved efficiency in the client processes. Earlier in his career, Dean built from the ground up separate Call Centers. His adaptability to new industries has assisted him in adding value for his employers by helping his teams exceed customer expectation. Currently he lives in Bay View, Wisconsin with his wife Lori. Dean is very active in the Bay View community, currently is a board member on the Bay View Historical Society. Specialties Inside sales management Customer Care Process Improvement Reengineering Staff development Strategic Planning Business Analysis Project Management Balanced Scorecard Problem Solving Consulting Team Leadership Client Relationships System Implementation and Integration Best Practices Telephony CRM Software implementation Hiring Predictiv Dialing IVR ACD Dashboard Reporting Communication read more ...