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Profile Summary: A proven track record in technical and project management and architectural roles operating across multi-functional organisations, including significant participation in developing KM strategies. A technical architect and project manager with a broad range of experience in multiple technologies and many years of experience in software development. Experience of designing and implementing high traffic and "mission critical" web based applications built on LAMP and Microsoft technologies. Design and implementation experience of ITIL aligned web applications covering all stages of the ITIL process including incident, change and problem management; disaster recovery and business continuity; knowledge management; quality control and work permit control. Exceptional verbal and written communication and presentation skills with experience of presenting at all levels with internal customers, board level management and external clients. Extensive implementation experience covering a wide a range of technologies including Apache, Drupal, Tomcat, Lucene/Solr, PHP, Memcache, APC cache, content and file indexing, taxonomy design and ontology's. Strong leader, capable facilitator, team shaper and delivery motivator. Operates best practice ITSM/ITIL end to end processes. Specialties agile, analysis, architecture, auditing, competitive, customer relations, customer service training, debugging, delivery, design, documentation, editing, iseb, isp, itil, java, knowledge management, leadership training, marketing, meeting facilitation, microsoft access, mysql, nhs, perl, php, problem solving, process engineering, production, programming, proposal writing, quality control, real time, retail sales, sales, sla, strategic, system architecture, technical writing, telephone skills