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Clive Turner

Cambridge, MA | Haverhill, MA | Cambridge, England

Also known as: L81ker

Over decades of international experience in all aspects of Customer Service at a Senior Management level, including Service Culture, Product Safety and Liability, Product (and Services) quality reporting, cost management and process development. My career was founded on my electronics engineering background mixed with a very diverse jobworkproject portfolio, as a result I have a very broad persective and can quickly understand highly complex issues. Whilst based in Asia, I led teams responsible for reporting in excess of million Euro's per annum, and developed an IT solution for warranty management which coped with financial transactions valued over a million Euros per day. I have worked with the International Customer Service Standard. For more details refer to the International Council of Customer Service Organisations (www.ICCSO.org). I have a track record of innovative problem solving, product issue management, and leading high-performing teams to sustained success. I have experience as a management consultant and life coach. I am currently employed at XAAR (httpwww.xaar.com) with responsibility for Customer Satisfaction, reporting to Director Of Quality (W.E.F. Aug ). Specialties Customer CareService Product Safety, Security and Liability (Legal) Technical Support People Management Development IT Systems Solutions Customer Service strategy Product Quality Reporting Corrective and Preventive Action (issue management) Warranty Management Control Customer Experience Customer Satisfaction.