I consult and advise clients on Customer Relationship Management (CRM), Sales Force Automation (SFA), Business Intelligence (BI) and e-marketing best-practices and solutions. I have over -years experience delivering solutions that meet the unique needs of the businesses and organizations I work with. From project conception to wrap-up and ongoing maintenance I ensure the highest ROI for each endeavor I undertake with a customer. While technology is important, change-management, business processes documentation and improvement, and including stake holders in each step is more so. I hold a BA in Political Economy, and have certifications in GoldMine, Microsoft CRM, SalesForce.com, Microsoft SQL Server, and Crystal Reports. Specialties Customer Relationship Management (CRM) - GoldMine, Microsoft CRM, SalesForce.com Business Intelligence (BI) Analytics - Crystal Reports, Microsoft Reporting Services (SSRS), Business Objects (BOBj)read more ...read less ...
gardening
training
seo
blogging
internet marketing
roller blading
salesforce.com
business intelligence
Michigan State University
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Publisher At The Goldmine Blog
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Student Assistant At State Of Michigan
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