Dynamic, results-driven operations executive with broad experience in corporate and nonprofit settings. Proven success at building strategy, process and operations to support key initiatives. Strong customer orientation, helping companies remain focused on the needs and perceptions of their internal and external stakeholders. Diverse service industry experience, from proprietary higher education to financial services to nonprofit organizations. Certified Net Promoter Associate. More about who I am and what I do: An effective consultant, trusted advisor, and highly competent operating executive with broad functional and industry experience. A smart, savvy “driver†with outstanding judgment and interpersonal sensitivity that can be trusted to effectively navigate organizational dynamics, take initiative and quickly grasp the big picture, all while paying close attention to detail and process. I quickly perceive what needs to be done and determine the best way to make it happen based on thorough, thoughtful analysis. Community Involvement / Other Experience: Training: * Interpersonal Dynamics Group Facilitator, Stanford Business School * Community Mediation * Community Relations Council New Leaders Program Pro Bono Consulting: * Fulton County Juvenile Justice System * Teach for America * Planned Parenthood Federation of America Board of Directors / Community Leadership: * Congregation Bet Haverim, Atlanta (8 years) * JVS, San Francisco (6 years) * HBS Community Partners (2 years) * Jewish Community Federation, San Francisco (6 years) Specialties * Customer feedback program management * Strategic initiative design and implementation * Planning * Process improvement * Project management * Service operations * Non-profit organization leadership * For-profit education * Multi-site field operations * Voice of the Customer * Net Promoter Score
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