Financial services executive with over 20 years of management experience in a wide range of areas from marketing to operations to strategic planning to technology development to call center / customer experience management to third-party vendor management. Majority of experience was at industry leader MBNA America, as it grew from a small credit card issuer to become a Fortune 500 company and the largest independent credit card issuer. While at MBNA, worked in credit card, consumer finance and business lending divisions. Following MBNA, gained additional experience at Comcast and Bridgeforce, also worked as an independent consultant for several other companies, prior to joining PartnersFirst. Specialties ? Business Process and Strategy Development ? Technology / Systems Project Management, including Portfolio Acquisitions ? Forecasting, Budgeting and Cost Controls ? Quality and Productivity Measurement and Improvement ? Call Center Strategy Development and Execution ? Strategic and Operational Planning ? Market Analysis and Deliveryread more ...read less ...
computers
reading
sports
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livestrong
family activities
executive suite
Duke University
Senior Vice President
Head Of Quality Assurance
Operational Risk Management
Director Of Third Party Risk Management At The Bancorp Bank
Executive Director Financial Services Solutions At Minacs
And Customer Experience At Partnersfirst
Director Of Business Development Operations At Partnersfirstwestern Alliance Bancorporation
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