I am a highly experienced Payment Systems/Account Operations Manager with over 12 years of financial experience and feel I will meet and exceed your expectations in any position. I was most recently employed with KeyPoint Credit Union. I was responsible for the overall daily operations of the VISA Card Services/Account Operations department and managed a staff of 9 employees. My qualifications include maintaining the VISA credit and debit card portfolio, ensuring all disputes are processed in a timely and accurate manner for our members. I also ensured electronic payments, share drafts, wires and ATM’s are processed and maintained for accuracy. My special qualifications include; the member service experience, member service recovery, marketing and sales strategies, vendor management/contract negotiations, budget variance and team building. I have managed many projects to completion and have the project management experience to complete such tasks in a timely and efficient manner. I work well with others and will use my current management skills, strengths and qualifications to bring value to any organization.. Specialties QUALIFICATIONS: ? Project Management ? Vendor Management ? Product Development and Implementation ? VISA Card Services/Account Operations ? Branch Management/Branch Operations ? Member Service Experience/Member Service Recovery ? Research Analyticsread more ...read less ...
California Polytechnic State University-san Luis Obispo
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