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SENIOR EXECUTIVE with diversified pharmaceutical industry career in Fortune 100. Management experience spans quality assurance, ISO9001, customer satisfaction, call center, vaccines, aseptic manufacturing, information technology, sales analytics and operations, and regulatory compliance. Known as a passionate customer advocate who can think strategically. Lifelong gadgetophile who loves cycling, photography, wine, song and customer service Specialties • Customer Service/Retention • Strategic Planning • Application of technology to solve problems • Sales Analytics and Incentives • Consensus Building • cGMP and ISO9001 compliance • Process Improvement