Dynamic executive with extensive experience in customer operations, client support and technical services leadership roles. Proven skills in visionary thinking and strategic partnering. Experienced in building high performing teams across multiple regions in customer operations, account management, professional services, and training portfolios. Key ability to exceed targets in a highly competitive, continually changing environment. Participative leadership style focusing on innovation, continuous improvement, cross-functional collaboration, driving results. Specialties • Strategic planning • Budgeting/Forecasting • Vendor management • Beta management • Root Cause Analysis • Methods & Procedures • Staff development • Usability testing • New product development • Contract negotiation • Team building • Fraud prevention • Self -help support/Tier 0 • Outsourcing management • Quality Assurance • CRM • Professional Services • Global supportread more ...read less ...
Regis University
Biola University
Dentist
Manager
Chairman
Dds
Doctor Of Dental Surgery
Barry J Penner Dds
Key American Equities
Professional Services & Customer Support At Cisco Systems
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