PROFILE Highly skilled Technology Project Manager with an extensive background in customer service and support operations. Recognized by clients for implementing projects while maintaining high levels of responsiveness for time critical operations. Demonstrated ability to establish credibility and gain respect of peers, senior management, vendors, consultants, and other constituencies. Project Management Planned, designed, developed and implemented all aspects of systems. Recognized for managing multiple projects while maintaining high levels of responsiveness to operations issues resulting in uninterrupted services. Operations Management Managed communications support for multi-site financial services organization at three trading floors. Effective interfacing with wide range of service providers to accelerate troubleshooting and correct issues that impact business operations. Team Development Change agent skilled in utilizing outside partner/vendor alliances to accomplish goals. Proven managerial approach emphasizing team building, mentoring, empowerment, and customer satisfaction. Communications Expertise Thoroughly conversant with leased lines, CLEC, DSL, ISP and IXC, telephone PBX, ISDN BRI and PRI, frame relay, SONET, DS0, DS1 and DS3 local access circuits, AVAYA, VoIP, NICE, IPC and Cisco products. Specialties administrative support, attention to detail, customer relations, hiring, human resources, inventory management, leadership, messaging, microsoft exchange, microsoft office,networking, office management, payroll processing, pbx, personnel, phone systems, project management, public speaking, purchasing, recruiting, requirements analysis, retail, rfp, servers, sla, switches, systems integration, telecommunications, telephone skills, trading floor, voice and data, voice mail,read more ...read less ...
Dale Carnegie
Riverdale
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