Also known as: JeffSchicke
Employed with ATT from to . From to (when laid off due to company downsizing), worked as an administrative assistant in different departments as part of ATT's Career Placement Group, their internal staffing agency. Over these years, supported mid-level and upper-level management as needed for varying lengths of time, necessitating my ability to adapt to different work environments and duties. Wanting to interact more with people as part of my job description, transitioned to customer service in with Silver Creek Labs (later Total Health Labs). During this time, played a major role in helping reduce response time to customers by several weeks (due to a rapid growth in business) to an average of a few days. After being laid off in due to downsizing, worked a handful of temporary positions. In August , started working in Student Financial Aid and Scholarships at the University of North Texas, answering phones at their high-volume call center, where I have been employed ever since. Consistently highly appraised throughout my career. Pride myself on my willingness to step up to new challenges and to improve the situation for each customer I speak with. I'm seeking to use my experience and knowledge in customer service to work in an industry that helps people grow spiritually, emotionally, or mentally so they can become all they were meant to be. Specialties Customer service, typing (over words per minute), writing and editing, finding ways to improve the experience for those I work with and the customers we support.
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